Shipping to UK | 6,99 £
Free shipping on orders over 100 £
Shipping to UK | 6,99 £
Free shipping on orders over 100 £
★ Reviews
I ordered 2 sets of the cup and saucer set, but arrived only one set and no refund or reply even if I notify my package had one missing set right after I received the package and I paid 2 sets amount of money!! I felt I was stolen my money of over $100 for nothing!! It was absolutely sad and upsetting shopping experience since those two sets were supposed to be my husband and my retirement memorial sets…. which only one set here…. Please send one more set which I ordered, or refund one set portion of money you charged me….
Hi Mina, I sincerely apologize for the inconvenience and disappointment caused. Please contact our customer service team directly so we can resolve this issue quickly and ensure you receive the missing set or a refund. Thank you for your patience.Thank you for your review.
We are very sorry that your order arrived incomplete. We photograph every package before it is shipped, and after checking our shipping records, we were able to confirm that unfortunately only one cup was packed in your order. We sincerely apologize for this mistake.
Of course, we would have been happy to resolve this immediately if we had known about the issue. Our customer service team can be reached by email, phone, or via the chat on our website, and in a case like this we would have either shipped the missing cup right away or issued a refund – whichever you preferred.
We will contact you directly to find out which solution works best for you.
Unfortunately, mistakes can happen despite our best efforts. What matters to us is taking responsibility and resolving them quickly and without any inconvenience to our customers.
We sincerely apologize again and hope we can resolve this to your complete satisfaction.
Best regards,
Nordajyo Customer Service
Love it. Packaging was great. Exactly what I was expecting. Thank you!
Not only was the customer service representative very helpful when I purchased the item, but the packaging when the item was shipped was also excellent. I’ll definitely shop here again next time.
Great customer service with fast delivery.
The item is as described.